Benefits
Online Complaint Management
Effortlessly handle customer complaints through our user-friendly online platform, ensuring smooth and timely resolutions.
Field Technician Assignment
Easily assign service and repair calls to field technicians, enabling quick response and efficient resolution.
Mobile App Integration
Access your complete service details conveniently with our mobile app’s intuitive admin master record feature.
Accurate Feedback & Payments
Ensure precise feedback and secure payments through customer signature capture and OTP verification.
Instant Reports
Stay informed with real-time reports on pending and completed service calls, making it easy to track progress.
Complaints at Your Fingertips
Easily view all complaints on our mobile-friendly interface, keeping you informed and ready to act.
Online Complaint Management
Effortlessly handle customer complaints through our user-friendly online platform, ensuring smooth and timely resolutions.
Field Technician Assignment
Easily assign service and repair calls to field technicians, enabling quick response and efficient resolution.
Mobile App Integration
Access your complete service details conveniently with our mobile app’s intuitive admin master record feature.
Accurate Feedback & Payments
Ensure precise feedback and secure payments through customer signature capture and OTP verification.
Instant Reports
Stay informed with real-time reports on pending and completed service calls, making it easy to track progress.
Complaints at Your Fingertips
Easily view all complaints on our mobile-friendly interface, keeping you informed and ready to act.
App Features
Check-in and check-out tracking
Records the locations and duration of Service Executives’ customer visits for better tracking.
Day activity management.
Captures real-time, authentic data from the field, ensuring accurate reporting.
Service delivery
Enables Service Executives to efficiently deliver services to end-users.
Real-time service processing
Facilitates immediate service processing to enhance customer satisfaction.
Customer signature verification
Capture customer signatures to validate service completion and feedback.
Complaint visualization
Displays all scheduled complaints on the mobile dashboard, enabling Service Executives to plan their upcoming visits more efficiently.
GPS Location Tracking
Provides real-time location tracking of Service Executives for optimized routing.
Complaint Assignment
Manages complaint assignments efficiently, either manually or based on pin codes.
Administrative Control
Offers a comprehensive view of all complaints, with tools to manage assignments effectively.
Complaint Overview
Provides a summary of all complaints, whether assigned to Service Executives or directly managed by the admin.
Admin Features
Service Genie - Your Ultimate Field Service Management Solution.
Optimize your service team's performance seamlessly with Service Genie. Our Android-based app and web-based admin panel offer real-time GPS monitoring, complaint assignment, and data capture for hassle-free service tracking. Focus on growth, while we handle the logistics.
Boost Service Team Performance with GPS Tracking
Empower your service team with comprehensive tracking capabilities. Record check-ins, check-outs, visit durations, and other critical details in real time.
Effortless Complaints and Assignments
Easily register complaints directly on our customer complaint form and assign them efficiently to Service Executives for streamlined complaint management.
Efficient Complaint Navigation
Visualize all scheduled complaints on a map to plan visits more effectively, ensuring an optimized service workflow.
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